Shipping Policy
Please allow 8-12 business days for us to hand make your custom order, & an additional 3 - 5 business days for shipping. PIKAI will contact you if there is any problem processing your order.
Orders can be expedited & fabricated in 2 -3 business days for an additional fee of $50
If you would like to expedite your custom order
please email Info@pikaiswimhawaii.com for time sensitive orders
All orders are shipped out through the United States Postal Service (USPS)
PIKAI hours of operation are Monday - Friday & closed on all major holidays.
Outside of our hours of operation allow for extra time processing orders.
PIKAI is not responsible for lost or stolen packages that are confirmed delivered by tracking.
Returns & Exchanges
Customer satisfaction is our priority. If you have any questions or concerns about your custom order please reach out to us via email within 7 days of receiving your order & we will make any adjustments free of charge.
We do not offer refunds, we are happy to offer store credit or exchanges.